- Q: How long will it take to arrive?
- A: We use e-parcel shipping with tracking. Average international delivery time is 2-3 weeks. Items may take longer if held by customs. Time held at borders is beyond our control.
- Q: Is Applaudible a drop shipper?
- A: Yes. Our products ship from US, China or Australia. Ordered items may arrive at different times, each with their own tracking.
- Q: Where does my item ship from?
- Your item ships from a fulfilment centre which has stock of the item you purchased. Item availability determines where it ships from.
- Q: What if an item has not arrived in the specified time?
- A: We ask you be patient as it may be held up at customs. We ask you contact us via email if an item has not yet arrived, 4 weeks after your payment.
- If items arrive damaged, please contact us via email within 24 hours of receipt of the item, send photos and description of condition to firstname.lastname@example.org
- Should you be unsatisfied when you receive the item (incorrect, damaged, defective, or item not as described), please return it within 7 days to be eligible for replacement. full or partial refund.
- Change of mind is not a fair or justifiable reason for return.
- Once the item is in your possession more than 7 days, without advising us of an issue, it is considered USED. You will not be eligible for a full refund or replacement directly from Applaudible.
- All returned items MUST BE in the original packaging with all contents including manuals. You MUST PROVIDE us with a return tracking number. Give the specific reason for the return, and your order ID.
- Should we demonstrate misuse, or original packaged items are missing upon their return. We reserve the right to reject a claim.
- Most items have a 12 Month Manufacturers Warranty. If the item fails within the warranty period, return it directly to the manufacturer’s nearest service centre with proof of purchase for replacement or repair.
- Misuse, mistreating or using an item for a purpose not designed for voids all warranty. Self Repair/modification will void any warranty.