FAQs & Warranty

Shipping

  • Q: How long will it take to arrive?
  • A: We use e-parcel shipping with tracking. Average international delivery time is 2-3 weeks. Items may take longer if held by customs. Time held at borders is beyond our control.
  • Q: Is Applaudible a drop shipper?
  • A: Yes. Our products ship from US, China or Australia. Ordered items may arrive at different times, each with their own tracking.
  • Q: Where does my item ship from?
  • Your item ships from a fulfilment centre which has stock of the item you purchased. Item availability determines where it ships from.
  • Q: What if an item has not arrived in the specified time?
  • A: We ask you be patient as it may be held up at customs. We ask you contact us via email if an item has not yet arrived, 4 weeks after your payment.

Warranty Returns

  • If items arrive damaged, please contact us via email within 24 hours of receipt of the item, send photos and description of condition to payments@applaudible.net
  • Should you be unsatisfied when you receive the item (incorrect, damaged, defective, or item not as described), please return it within 7 days to be eligible for replacement. full or partial refund.
  • Change of mind is not a fair or justifiable reason for return.
  • Once the item is in your possession more than 7 days, without advising us of an issue, it is considered USED. You will not be eligible for a full refund or replacement directly from Applaudible.
  • All returned items MUST BE in the original packaging with all contents including manuals. You MUST PROVIDE us with a return tracking number. Give the specific reason for the return, and your order ID.
  • Should we demonstrate misuse, or original packaged items are missing upon their return. We reserve the right to reject a claim.
  • Most items have a 12 Month Manufacturers Warranty. If the item fails within the warranty period, return it directly to the manufacturer’s nearest service centre with proof of purchase for replacement or repair.
  • Misuse, mistreating or using an item for a purpose not designed for voids all warranty. Self Repair/modification will void any warranty.

Privacy Policy

  • Full policy found here.

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